Product Support Manager

By GreenSight, Inc., January 21 - Boston, Massachusetts

Location: Northeast, United States Hiring Timeline: Until position is filled   About GreenSight: GreenSight Inc. is a leading technology company in the turf industry based in Boston, Massachusetts. GreenSight powers TurfCloud, the free, cloud-based job board, and application planner used by thousands of turf managers worldwide. Our drone technology is the best for efficient and repeatable daily imaging of large agricultural or turf properties. GreenSight also serves as certified dealers of Husqvarna Automowers, Kress Robotics, and Soil Scout soil sensors. To learn more about GreenSight Inc. please visit our website. https://www.greensightag.com/    Position Description: GreenSight is seeking a full-time, salaried, Service Technician to add to our Northeast team. This position is a great opportunity for a hands-on individual seeking a role that offers variety and growth. Golf course assistant superintendents, sports turf managers, or grounds crew members are encouraged to apply. This position will provide remote and in-person service to GreenSight customers and their products. This may include but is not limited to: GreenSight drones, Kress Robotics, and Soil Scout soil sensor systems. Remote service may include but is not limited to: troubleshooting errors via phone and/or video chat, email communication between customers and manufacturer support teams, filing and processing warranty claims, etc. In-person support will often require basic hand and power tools to diagnose and repair damaged or faulty parts. Service technicians are also expected to lead and/or assist with product installations for new customers and assist the sales team with product demonstrations as needed. Travel is a common part of this role with frequent overnight travel.   Knowledge and Skills: Strong mechanical aptitude Competent with Google Suite Ability to communicate effectively in person, over the phone, through email, etc. Self-starter able to work independently, creating and managing your schedule Highly organized Team player   No Recruiters or Agencies Please.