Product Support Manager
Location: Northeast, United States
Hiring Timeline: Until position is filled
About GreenSight:
GreenSight Inc. is a leading technology company in the turf industry based in Boston, Massachusetts. GreenSight powers TurfCloud, the free, cloud-based job board, and application planner used by thousands of turf managers worldwide. Our drone technology is the best for efficient and repeatable daily imaging of large agricultural or turf properties. GreenSight also serves as certified dealers of Husqvarna Automowers, Kress Robotics, and Soil Scout soil sensors. To learn more about GreenSight Inc. please visit our website. https://www.greensightag.com/
Position Description:
GreenSight is seeking a full-time, salaried, Service Technician to add to our Northeast team. This position is a great opportunity for a hands-on individual seeking a role that offers variety and growth. Golf course assistant superintendents, sports turf managers, or grounds crew members are encouraged to apply.
This position will provide remote and in-person service to GreenSight customers and their products. This may include but is not limited to: GreenSight drones, Kress Robotics, and Soil Scout soil sensor systems. Remote service may include but is not limited to: troubleshooting errors via phone and/or video chat, email communication between customers and manufacturer support teams, filing and processing warranty claims, etc. In-person support will often require basic hand and power tools to diagnose and repair damaged or faulty parts.
Service technicians are also expected to lead and/or assist with product installations for new customers and assist the sales team with product demonstrations as needed. Travel is a common part of this role with frequent overnight travel.
Knowledge and Skills:
- Strong mechanical aptitude
- Competent with Google Suite
- Ability to communicate effectively in person, over the phone, through email, etc.
- Self-starter able to work independently, creating and managing your schedule
- Highly organized
- Team player
No Recruiters or Agencies Please.
Educational Requirements
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High School diploma or GED required
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2-4 year degree/certificate in a turf-related field preferred
Experience Requirements
- 2-3 years experience as a golf course assistant superintendent, sports field manager, or landscape manager is preferred but not required
Special Requirements
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Valid US Driver’s License
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Currently hold or ability to obtain the FAA’s Part 107 UAV license within 90 days of hire
Job Benefits
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Health, Vision, & Dental
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401k
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All major holidays off
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PTO
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Vehicle allowance
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GCSAA Dues (local chapter dues paid as deemed appropriate)
Date Job is Available
Salary
$70,000 to $75,000 per year
Overtime: No
Job Application Instructions
Send resume to jvb@greensightag.com
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