Commercial Landscape Account Manager

Job Summary

• The Account Manager serves as the primary point of contact for a portfolio of landscape maintenance clients, building long-term relationships that promote client satisfaction, retention, and ancillary sales. This role is responsible for overseeing field operations.

Duties and Responsibilities:

• Identify and pursue opportunities to sell ancillary (enhancement) services to existing clients within the portfolio

• Develop accurate estimates and takeoffs for both new and existing clients as needed

• Deliver timely bid proposals and designs for enhancement projects.

• Generate referrals from existing client base and communicate leads to Business Developer

• Build and maintain strong long-term relations with clients, focusing on all pertinent points of contact

• Conduct regular site walkthroughs with clients to ensure quality and service expectations are met

• Lead and facilitate the resolution of client concerns or issues

• Ensure timely account renewals within the assigned client portfolio

• Proactively assess and address site enhancement needs during visits

• Collaborate with the Operations Manager to ensure service delivery meets or exceeds expectations

• Schedule regular site visits with the Operations Manager for quality reviews and to ensure client expectations are met

• Support hiring, training, and coaching of field crews for the assigned portfolio

• Promote and enforce safety policies and procedures

• Ensure branch financial goals are met by maintaining acceptable gross margins for both base contract work and ancillary (enhancement) services

• Assist the Branch Manager in overall leadership of the branch to include participation in all relevant meetings

• Maintain proper account documentation and notes in the CRM system

• Monitor and maintain satisfactory accounts receivable levels

• Coordinate with the Branch Administrator to keep client records and contact information current

• Perform additional duties as assigned by the Branch Manager

Education and Experience:

• Associate’s or Bachelor’s degree in a business-related field, or equivalent experience in a customer-focused service industry

• Minimum 3 years of experience in customer service, management, and leadership, preferably in the landscaping industry or local marketplace.

• Strong written and verbal communication skills.

• Demonstrated leadership and coaching abilities

• Ability to foster collaboration and teamwork

Physical Demands/Requirements:

• Operation of a computer and other office equipment/system, such as a laptop, cell phone, and sales and operational programs/tools

• Position is a combination of mobile and sedentary work; must be able to remain in a stationary position for long periods of time

• Customarily and regularly spends more than half of the time working away from BrightView’s places of business, walking job sites, selling and obtaining orders or contracts for BrightView’s services

• Ability to travel by car, train, and plane

• Position needs to be able to traverse uneven grounds and walk on job sites with clients and the branch team for periods of time up to 4 hours

Work Environment:

• Works both indoors and outdoors; attends branch stretch and flex 3-4 days per week

• Field-based position, a combination of office and customer-facing